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Technical Architect Consultant - Business & IT Process Optimization

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you?ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies ? who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You?ll be part of a team who?s passionate about making a difference to the way technology shapes how we live and work ? whether it?s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You?ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we?ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Technical Architect Consultant - BITPO will be responsible for providing consulting services to clients to analyze and provide strategies and solutions on all aspects of infrastructure and related technology components. The role will advise on the best design for information technology architectures in less complex information technology environments.
The Technical Architect Consultant is expected to have deep domain knowledge in a minimum of at least one technical architecture. Technical architecture is defined within Dimension Data as ? Network Integration, Unified Communication, Security, Wireless, Contact Center and Datacenter and Business & IT Process Optimization.
The Technical Architect Consultant has responsibility for the development of guidelines, rules, and models, used by LOBs for the scoping of services and associated costs (validation of delivery models and costs for client services solutions.) The role will be responsible for providing guidelines and direction in reviewing assessments, RFPs and SOWs for technical accuracy and operational adherences to best practices and methodologies.
In addition, the Technical Architect Consultant has ownership for the development and continuous improvement of best practices and methodologies used to deliver services.
The Technical Architect Consultant will serve as the key technical interface between the Architectural Team, Shared Engineering and the LOB presales organization.
The Technical Architect Consultant will be an escalation point for Managing Technical Consultants, Architectural Team Engineers, and Shared Services Engineers, and will have responsibility for proactive inspection of technical aspects of professional services projects.
The ideal Technical Architect Consultant possesses experience both in pre-sales and post-sales engineering in the related Architectural Team technical specialty.
What you'll be doing
Major Duties & Responsibilities
+ Act as the senior technical presales resource for delivery scoping and technical approval for key service engagements and assessments
+ Serve as the point of technical escalation for Service Operations technical delivery personnel
+ Provide proactive inspection of ongoing projects for adherence to best practices and methodologies
+ Participate in solution development through technical validation of new offerings and products
+ Coordinate (and sometimes deliver) technical training for Dimension Data delivery resources on new solutions
+ Take ownership for the development and continuous improvement of technical delivery methodologies
+ Act as lead delivery consultant for large professional services projects/engagements
Education/Qualifications Required
+ CCIE certification required
+ Bachelor?s degree or equivalent
+ Expert Technical Knowledge of applicable solutions, technologies and products
+ Achieved multiple, high-level vendors? certifications in at least one technical architecture
+ TOGAF and ITIL Certification
What would make you a good fit for this role?
Work Experience Required
+ 10 to 12 years of industry-related work experience
+ 8 years of relevant experience in a professional services pre-sales or post-sales engineering role
+ Ability to provide documented prior success in the role of lead engineer or presales engineer on 10+ projects (including at least 1 large-scale project) for existing Dimension Data clients, or via reference from former clients or employers
Skills and Core Competencies
+ Strong client service orientation and expert client engagement skills
+ Persuasive, confident with expert presentation skills
+ Excellent communication and documentation skills
+ Strong mentoring skills
+ Able to coordinate team efforts
+ Strong consultative skills
+ Ability to analyze data and make appropriate recommendations based on findings
+ Demonstrates a strong understanding of Dimension Data processes and an expert understanding of its products
+ Expert in configuration and installation in at least one technology area. Expert system level troubleshooter. Integrated product knowledge
+ Excellent business ability, while maintaining a mix of both business and technical discipline
+ Ability to effectively manage client relationships and escalate when appropriate
+ Project management and general leadership skills
+ Ability to research and obtain new product and technical knowledge
+ Ability to work independently under limited supervision
+ Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization
+ Proficiency in translating technical concepts into business solutions and clearly communicating to all levels and technical abilities within client organizations
+ Knowledge of all Dimension Data?s product, service and solution lines
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients? ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.
Whether it?s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.
And with us, you can achieve yours.
If you believe you can do anything, we?re here to help you do it.


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