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Customer Care Representative (59-350)

TRI Pointe homes has a remarkable history and bold mission. It's a young company with decades of know-how, big-time resources, a track record of rapid growth, and a blue-sky outlook. In five years, we've gone from a vision shared by three industry veterans to a company that's quickly become one of the top ten largest public homebuilders in the U.S.
Our mission is to create Life Inspiring Homes ? to reimagine and reinvent both home design and the home buying experience for all the families we serve ? and create a company culture that's as passionate about that opportunity as we are. We're a company out to do great things. All we need is great ideas and great people to get us there. That's why who we bring on board ? your energy, attitude and belief in what we can do together ? means everything to us.
General Purpose: To provide 100% customer satisfaction to all TRI Pointe Homeowners. Support all TRI Pointe Home Homeowners warranty services in a timely, efficient, neat, courteous and professional manner. To oversee specific duties with the construction team while participating in the preparation and quality control finish of each new home, as well as to orient homeowners with their new home. Ensures that all model homes are maintained in excellent condition and are at all times presentable to our customers.
Required Skills
High school diploma or general education degree (GED); or three to six months of demonstrated experience in home construction including Customer Care or repair; or equivalent combination of education and experience.
Technology skills; Microsoft Office, tablets, Smart Phone etc.
General knowledge of the residential building industry and the ability to use general building tools and equipment.
Must possess a valid Driver's License
Required Experience
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Establishes and maintains an effective working relationship with our customers by managing their concerns in a prompt, courteous manner relating to warranty items that need repair.
Performs accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested, in addition making an accurate assessment of potential needs for our trades to arrive prepared and able to fulfill the task in one visit.
Prepare home and conduct our New Homeowner Walkthrough inspections and orientations.
Coordinate and follow-up with all scheduled subcontractors to perform the necessary repairs in each homeowner's home.
Field incoming telephone calls from homeowners, subcontractors and office staff.
Conduct follow-up phone interviews with homeowners and subcontractors to ensure 100% of all warranty repairs have been completed to the homeowner's satisfaction.
Generate purchase orders, work bills, Customer Care documents and other essential paperwork accurately and in a timely manner.
When time permits perform minor home repairs, adjustments and modifications for new and/or current homeowners. This may be a scheduled event or it may occur during a homeowner emergency.
Assist the entire team in maintaining a safe, civil and clean work environment within the job site.
Perform multiple tasks, gather and analyze information and solve problems skillfully and adhere to mandatory policy deadlines.
Travel is mandatory requiring reliable transportation and the ability to operate a car safely.
Job LocationSanta Clarita, California, United StatesPosition TypeFull-Time/Regular
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