Technical Support Engineer - Deep Brain Stimulation Job

Date: Jan 25, 2018
Location: Valencia, CA, US, 91355
Company: Boston Scientific
Purpose and Passion ? Comprehensive Benefits ? Life-Work Integration ? Community ? Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose?improving lives through your life's work.
About the role:
This position is utilized for a number of reasons, including the escalation of issues reported in the field for resolution, product and technical training of Engineers, Sales Reps, Patient Care representatives, as well as collection and analysis of programming data in the field.
Your responsibilities include:
Handle technical support escalations regarding the Neuromodulation product line from Patient Care reps, field reps, patients, etc.
Perform analysis in Microsoft Access on databases from patient's implants in handling escalations.
Manage and make warranty decisions on replacing implanted product(s) including the IPG and leads. Also assist Patient Care Reps and manage the warranty replacement process for patient's externals.
Train Patient Care reps on a variety of topics in support of their job function, including: product function, anatomy, technical details of products, troubleshooting, and other associated areas.
Act as a liaison between the field reps and internal staff (Quality and R&D) helping to diagnose and review new issues which come up.
Assist in training of all new Field and Technical Support Engineers.
Assist Marketing in launch of new products to the field, including training of engineers and Patient Care reps, as well as making support recommendations and summary reporting of complaints as they arise.
Travel in support of annual data gathering of Clinician Programmer (CP) data from sales reps, usually at the National Sales Meeting.
Potentially travel in support of new product launches to support training.
Responsible for support of all software upgrades on CP's.
Provide summary report quarterly of warranty replacements and provide feedback to Patient Care Reps on performance of technical decisions.
What we're looking for:
Basic Qualifications
Bachelor's degree
2+ years of related work experience in medical industry
Preferred Qualifications:
MBA or Advanced degree preferred
Biomedical or Electrical Engineering degree a plus
3+ years in medical industry
1+ years working with deep brain stimulation or parkinson's disease
Prior experience as a field engineer in medical industry
Strong analytic and strategic thinking ability
Medical device experience strongly preferred; experience with Class III devices preferred
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer ? Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Requisition ID: 389254
Nearest Major Market: Los Angeles
Job Segment: Neurology, Medical, Technical Support, Engineer, Patient Care, Healthcare, Technology, Engineering

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